July 31, 2017

Each week we are exploring 10 steps to mighty management (click here to start at the beginning). Here at the half way point, we'll take a look at the customer-comes-first mentality. 

Thought #5: Great Customer Service Starts at the Top

In your organization, if the Custom...

July 24, 2017

In this series we've been addressing the question, "How can I become a more effective manager?" We've been uncovering the 10 steps to mighty management, and have addressed the first three here.  Now we'll move onto...

Thought #4: Take Interest in Others (even in those t...

July 17, 2017

In our review of 10 steps to mighty management, we've covered our first two thoughts - Walk the Floor and Encourage Open Dialogue - in previous articles.   Now we'll move onto our third idea.

Thought #3: Empower your Team

Responsibility and ownership go hand in hand.  Wh...

July 10, 2017

Last week we started exploring 10 steps to mighty management with Thought #1 - Walk the Floor. Today we'll move onto our second topic.

Thought #2: Encourage Open Dialogue

Just because we are in the position of authority doesn’t mean that we always have the best perspecti...

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