Combined with our experience and what we've learned about you, we create an approach to training and coaching based on your goals, objectives and desired outcomes.
We focus on interactive and lively classes and workshops, providing knowledge transfer and an exchange of ideas that will inspire, equip and empower your people to reach their goals.
Coaching: Coaching & Giving Effective Feedback
Communication: Straight Talk – Effective Communication Skills for Individuals and Teams
- Communication: Power in the Pen – Sharpening Written Communication Skills
Conflict Management: Making Conflict Work – Strategies for Conflict Management & Resolution
Customer Service: Driving Customer Loyalty – Creating Customer Service Excellence
Leadership: Strategic Leadership – Creating a Shared Vision and Leadership Excellence
Leadership: Action-Based Leadership – Management Skills to Gain Traction
Leadership: Leading without Authority – How to Lead When You're Not in Charge
Meeting Management: Meetings Can Be Painless – Meeting Management Best Practices
Microsoft Office: Excel Introduction, Intermediate, Advanced and Macro Introduction
Presentation Skills: Powerful Presentations – The Path to Credible, Clear and Impactful Presentations
Sales: Selling Solutions – Achieving Success in Sales with Integrity
Team Building: Creating Teams that Thrive
Time Management: Empowering Productivity – Time Management Made Easy
Coaching & Giving Effective Feedback
Developing a strong team requires a good coach. Coaching is the process of systematically developing your team and others around you. It involves turning problems into learning situations. Being an effective coach is fundamental to the success experienced by any leader in handling relationships with colleagues and team members.
"This was a much better training class than what was offered in the past. The instructor was excellent."
Communication: Straight Talk - Effective Communication Skills for Individuals and Teams
Effective communication is the cornerstone of progress. To effectively communicate, we must realize that we are all different in the way we perceive the world and people around us and use this understanding as a guide to our communication with others. The professional who understands the power of great communication is the person who rapidly rises through the ranks and builds success along the way. Fortunately, great communication skills and abilities can be learned!
"Awesome presenter. Would definitely take more classes with her!"
Communication: Power in the Pen – Sharpening Written Communication Skills
The average attention span of a human is 8 seconds, which is less than that of a goldfish. So, whether it’s an e-mail exchange, a written letter, or a proposal, a meaningful message entails establishing a connection that leaves a powerful impression. This course will help you develop a truly engaging and responsive communication style, leading to positive results for you and your organization.
"Thanks for keeping the training lively, fun and relevant to the workplace and home. I think employees will be able to take away many of the tips/points you went over."
Making Conflict Work: Strategies for Conflict Management and Resolution
In any situation involving more than one person, conflict can arise. Un-managed or poorly managed conflict generates a breakdown in trust and lost productivity. In any business, developing a strong team that better understands how to negotiate conflict and use it advantageously will more effectively generate synergy within the organization resulting in a cohesive team and a shared vision for success.
This class will address personality style strengths and weaknesses and how to leverage that knowledge to show diplomacy in action while managing conflict. Other topics included are identifying ‘hot buttons’ and steps to handling complaints with finesse.
"The way Kirsten engaged the entire audience kept it easy to stay focused and learn. I liked how I was able to not only learn my own personalities as a leader, but also to recognize personalities of my team."
Customer Service Excellence: Strategies for Creating & Maintaining Raving Fans
Experts estimate that it costs seven to nine times more to recruit new customers than it does to keep current customers. Ensuring that your Customer Service and Management teams understand and execute outstanding service will naturally create an extension of your sales team. Building trust and giving your team the skills they need to is essential to keeping your customers happy and turn them into raving fans.
"Fun, interesting subject matter. Instructor was very enthusiastic and kept my attention."
Strategic Leadership - Creating a Shared Vision and Leadership Excellence
Stephen R. Covey said, “Effective leadership is putting first things first. Effective management is discipline, carrying it out.” True top-level leadership consists of pulling away from day-to-day activities and working “on” the business to create vision for the organization. The ability of your executive leadership team to work together effectively to drive change and execute strategy across the business may be the most critical element in your organization’s success. This course is designed to give executives the knowledge and skills they need to overcome real-world business challenges and lead with greater purpose, while understanding better how to execute as a high-performing team.
"It's usually very hard to pay attention, but this class was great!"
Action-Based Leadership - Management Skills to Gain Traction
Management is what we provide for someone, not what we do to them. By addressing five key elements necessary in providing solid leadership, you’ll get what you want out of your people without making them feel “managed.” This workshop includes lots of student-driven work that will help managers and supervisors to leave with clear actions to gain traction.
"An amazing instructor that helps get through topics that are difficult for me."
Leading without Authority - How to Lead When You're Not in Charge
No matter what position you hold in our organization, you have the opportunity to be a leader, influence others and become an invaluable resource for your team. Leaders advance in their careers because they are leaders before being given the title. In this class we’ll focus on 4 specific areas to develop your skills for leading without authority.
"Excellent content - technical folks need people management skills! Thank you!."
Meeting Management - Meetings Can Be Painless
The annual cost of meetings in the US is $37 billion, with the average cost of each onsite meeting at nearly $700. With that kind of investment, ensuring that meetings are effective and that they deliver the expected outcome is essential to organizations that want to maximize efficiencies and minimize useless dollars spent.
"Phenomenal course - please take my supervisor in!"
Microsoft Office Courses
"Kirsten ran a great class. She was very informative and passionate about what she taught. The class structure was well thought out, and it was very beneficial."
Powerful Presentations – The Path to Credible, Clear and Impactful Presentations
The ability to give an effective presentation to an audience of one or one thousand can make all the difference. It’s a crucial skill that every employee should possess. Whether you’re presenting to the team, selling to a client or trying to persuade a group to buy into your idea, the power of your presentation makes the difference between success and failure.
"Best instructor I have ever encountered. Please come back!."
Selling Solutions - Achieving Success in Sales with Integrity
Are you ready to empower your sales team to increase revenue, shorten the sales cycle, and help your customers to see you as a trusted partner? Through one-on-one coaching, or an interactive and lively training event we can help your team to become excited about your organization's approach to strategic selling and learn how to become solution provider for your customers. This is not your average sales training! With proven business experience we'll help your team implement practical and proven methods for success.
"I loved how interactive the course was and that it allowed me to not only get insights from my team but also allowed me to improve my relationships with my fellow class members."
Team Building: Creating Teams that Thrive
Increasingly, studies show that teams that work together effectively result in happier employees, higher productivity, and less turnover. During this training we’ll review ways to empower your teams to thrive. This class can be tailored to those in Supervisory/Leadership roles, or for all members of an organization.
This course offers two alternatives: Attend as a team with exercises throughout the day to strengthen communication and teamwork, or send a management team to learn better how to drive team effectiveness throughout their groups.
"I wanted to let you know that I have seen some very positive results from these sessions. It goes beyond the after-session banter of “that was fun” etc. I am seeing better communication among the Atrenne team members. People are taking more care to understand each other and to explain their thoughts. You are doing a great job!."
Time Management: Empowering Productivity
We all struggle in managing our time efficiently and effectively. With contestant demands at work and at home, it's essential to discover how we can succeed and maximize our time investment. By considering both time and attention management we discover the ability to control distractions, and engage in sustained (focused) attention when necessary, which should be a part of almost every day. On completion of the course participants will be able to:
Define their values, goals, targets and priorities
Plan workloads and take a positive approach to decisions
Recognize and avoid various “time traps”
Utilize a variety of time management methods
Develop an action plan to apply in the workplace
"You really know how to make us think about things we normally would not and make it fun at the same time."